I e-mailed Mr. Vader the following:
Mr. Vader. I recently posted a query on Trawler Forum regarding some difficulties I have been having with my Victron Cerbo GX. Below is a reply I received from a fellow Trawler Forum member; Charlie Johnson, an ABYC Master Technician on January 9th, who forwarded my predicament to you. Per his posting of your reply, at least two of the Cerbo GX units I've purchased, which failed, one after a short time in use, and the third, and last, which was dead on arrival fall in the Serial Number range of units you state have had problematic power supplies.
Roni at Battleborn Batteries, whom I purchased 6 Victron 100/30 Smart Solar Controllers, the Cerbo GX, Touch Screen 50, and BMV-712 Smart Battery Monitor from (I also have two additional Smart Controllers, a Victron Isolation Transformer, a Victron Quattro 5000, and a Victron 24v Battery Charger, purchased from other sources) was very helpful assisting me in getting my system up and running, but he was apparently at a loss as to why I have had multiple Cerbo GX failures.
I returned the first failed unit to Battleborn, and unfortunately do not have the Serial Number. After the last Cerbo GX Battleborn sent turned out to be non-functional, brand new out of the box, I kind of gave up on the Cerbo GX, relying solely on my phone through the other Victron devices as a source of Battery information. I am now in the process of wanting to hook up other features on my boat, such as bilge high water alarm, temperature alarms, etc. I would like to take one more crack at getting a functioning Cerbo GX before I explore other options. I've attached a link to the thread I started on Trawler Forum below:
https://www.trawlerforum.com/forums/s4/victron-cerbo-gx-issues-66521-2.html
My issue is explained in my original post # 1.
Charlie Johnson's reply, after communicating with you is post # 35.
In post # 62 I posted the Serial Numbers of failed units 2 and 3. The complete serial numbers are as follows:
The second one, which worked for a while, then suddenly quit is SN: HQ2214T2DV7. The 3rd, and most recent one, which was DOA out of the box is SN: HQ22166DVNG.
I would really like to get this issue resolved. Would it be possible for you to address this situation? I also attempted to contact Roni at Battleborn again today, leaving him a voicemail, to see if you have been in communication with him, but have not yet received a reply. Thank you for your time.
Me: To all the TF members who have responded in the post, I sincerely appreciate it. With the exception of the Cerbo GX, we have been been very satisfied with the Victron products we've purchased, however, I DO wish that Victron itself would deal directly with the end consumer with regards to warranty issues. Battleborn and PKYS are two reliable vendors selling their equipment, but there are others out there who's knowledge of the equipment they sell is limited to charging your credit card.
I'll update this when if/when I get more information. Take care, Scot