The Canada Border Services Agency (CBSA) is committed to limiting the spread of COVID-19 in Canada, while facilitating travel and trade.
The “Contact Us” is available for the public to ask general questions about the programs and services offered by the CBSA. For privacy and security reasons, the CBSA does not answer e-mails regarding personal or business customs cases or immigration-related situations.
During this time, we are limiting travel to essential travel only. We are asking individuals not to travel at this time if it is not deemed essential.
Non-essential travel includes, but is not limited to: tourism, recreation, and/or sight-seeing.
Essential travel may be defined as, but is not limited to: economic services and supply chains; critical infrastructure support; health (immediate medical care), safety and security; transiting through Canada for essential purposes; indigenous communities; cross-border employment; tending to family matters for essential purposes; and shopping for essential goods such as medication or basic needs.
Note that there are several factors that border services officers (BSO)s must take into account before determining whether a person is admissible into Canada, and each person will be dealt with in person on a case-by-case basis. The burden of proof rests with the foreign national seeking entry to Canada to satisfy the BSO they are admissible in accordance with the Immigration and Refugee Protection Act and Regulations. Complying with documentary requirements does not guarantee entry into Canada.
The following page on the CBSA website provides additional information on this:
http://www.cbsa.gc.ca/travel-voyage/ivc-rnc-eng.html
Please refer to the following website for more information regarding travel restrictions and exemptions due to COVID-19:
https://www.canada.ca/en/immigratio...s-covid19/travel-restrictions-exemptions.html
Please be advised that the CBSA Bedwell Harbor port of entry (POE) will open May 1. The hours of operation are from 9:00 to 17:00, 7 days a week. Additional details for this POE are available on the CBSA website at:
https://www.cbsa-asfc.gc.ca/do-rb/offices-bureaux/492-eng.html
A Directory of CBSA ports of entry and inland offices can be found at:
http://www.cbsa.gc.ca/do-rb/menu-eng.html
As the issues of quarantine and self-isolation fall under the responsibility of the Public Health Agency of Canada (PHAC), we recommend that you contact them about this matter.
PHAC can be contacted at 1-833-784-4397 or by email at:
phac.covid19.aspc@canada.ca
For the most up to date information on COVID-19, visit:
www.canada.ca/coronavirus.
Should you require additional assistance with your inquiry, we recommend that you contact the Border Information Service (BIS). You can access the BIS line free of charge throughout Canada by calling 1-800-461-9999. If you are calling from outside Canada, you can access the BIS line by calling either 204-983-3500 or 506-636-5064 (long-distance charges will apply). If you call during regular business hours (8:00 a.m. to 4:00 p.m. Monday to Friday, except holidays), you can speak to an officer by pressing “0” at any time after you have made a selection of either English or French.
Thank you for contacting the Canada Border Services Agency.