Boatcrazy
Veteran Member
We shipped our 43' monohull sailboat from Phuket, Thailand to Marmaris, Turkey in 2011, and then 4 years later from Genoa, Italy to St Thomas, USVI. Both times we used Seven Star. Yes, we bought the additional insurance, as a precaution. Our boat was unloaded and then reloaded (unscheduled and without our knowledge) in India, and the gantry "touched" our masthead. Seven Star did NOT notify us of the unload/reload, nor the incident....but I found out from friends. I went up the mast, to inspect, and found a little damage and some grease globs. I immediately called the agent in charge, he investigated then called me and readily admitted the incident, and asked if $500 would cover the damage. I said that was to much (a $25 item was damaged and there were some grease globs to clean). His comment was...for your trouble and our mistake(!), I accepted, received the check, and all were happy! I'd call that pretty good customer service! Oh, they were about 3 weeks late on the Phuket pickup-but they notified us of the status about every 3rd day-and they were about 10 days late in Genoa...but, again, they kept us informed. EVERYTHING else was by the numbers-no complaints at all!