Second, I've run into the other scenario a bunch while traveling. Our ski boat needed a repair on the second day of vacation, and the local dealer very first thing, asked if we bought it there. No we had not, because we were 1400 miles from home. We needed help. Unfortunately, they "couldn't get us in" until sometime after our vacation ended. So, we had three weeks on a lake with no boat.
Because of that mentality, in my business, we treat all customers equally; First in, first out. Same price for all. Got a problem that puts you dead in the water, we'll figure out how to get you up and running asap. No matter where you bought your unit. That probably is one reason we're the fastest growing and number one company in our industry.