M Lofstrom
Member
So i'm just throwing this out to see how big of an issue it is with these radios in the PNW, and whether there any any other marine electronics in the PNW that might be affected:
Background: In early April, my Standard Horizon GX 2400 GPS started spontaneously and continuously rebooting itself about every 45 seconds. I managed to do a factory reset, and then it would just lock up entirely and could only be reset by removing the power. I have owned the Radio for 2 years, and it has been flawless. Thinking i might have a power input problem, I set up a fluke meter and my oscilloscope, and measured the input power. Solid 13V, and almost no ripple on the input power. I contacted Standard Horizon, and they suggested a return for warranty evaluation.
After they had it for 4 weeks with no word, I contacted them, and found out the following: "No problem found, but they have been getting multiple reports of this model radio exhibiting this failure mode in the PNW" Specifically in the eastern San Juan islands. The Tech mentioned he was plotting the failure locations and they seemed to be centered around northern Whidbey island. Not saying it might be something at NAS Whidbey, but strange coincidence?
The Tech also mentioned that is seems to be only the GX2400GPS, and none of their other radios, and the problem is only in the region to the south of Whidbey, Eastern San Juans, and North as far as Blaine. As of today, they are stumped. They aren't sure what the problem is or whether it is a hardware of firmware problem, and why it is only this geographic location. In the meantime, I am using a backup radio since i cant trust the 2400.
So, I'm throwing it out there to the TF community to try to gather some data, and maybe this will help them. Has any one else in this area had issues with this or similar AIS/GPS equipped VHF radios in the last 6 weeks? If so, Please post your location and radio model, and the issue you experienced, and whether it has resolved itself.
thanks,
Mike
Background: In early April, my Standard Horizon GX 2400 GPS started spontaneously and continuously rebooting itself about every 45 seconds. I managed to do a factory reset, and then it would just lock up entirely and could only be reset by removing the power. I have owned the Radio for 2 years, and it has been flawless. Thinking i might have a power input problem, I set up a fluke meter and my oscilloscope, and measured the input power. Solid 13V, and almost no ripple on the input power. I contacted Standard Horizon, and they suggested a return for warranty evaluation.
After they had it for 4 weeks with no word, I contacted them, and found out the following: "No problem found, but they have been getting multiple reports of this model radio exhibiting this failure mode in the PNW" Specifically in the eastern San Juan islands. The Tech mentioned he was plotting the failure locations and they seemed to be centered around northern Whidbey island. Not saying it might be something at NAS Whidbey, but strange coincidence?
The Tech also mentioned that is seems to be only the GX2400GPS, and none of their other radios, and the problem is only in the region to the south of Whidbey, Eastern San Juans, and North as far as Blaine. As of today, they are stumped. They aren't sure what the problem is or whether it is a hardware of firmware problem, and why it is only this geographic location. In the meantime, I am using a backup radio since i cant trust the 2400.
So, I'm throwing it out there to the TF community to try to gather some data, and maybe this will help them. Has any one else in this area had issues with this or similar AIS/GPS equipped VHF radios in the last 6 weeks? If so, Please post your location and radio model, and the issue you experienced, and whether it has resolved itself.
thanks,
Mike